Privacy Policy

1. Information We Collect

We may collect personal information from you in the following ways: 

Information You Provide Directly 

• Contact details: name, address, email address, phone number 
• Payment information: credit/debit card details, billing address 
• Service-related information: details about your needs or enquiry 
• Marketing preferences: newsletter sign-ups, survey responses, promotional participation 

Information Collected Automatically 

• Technical data: IP address, browser type, operating system, device information 
• Usage data: pages visited, time spent on the site, clickstream data 
• Cookies and tracking technologies: see Section 4 below 

 2. How We Use Your Information

We use your personal information to: 

• Provide, operate, and maintain our services 
• Process transactions and fulfil orders 
• Communicate with you about services, promotions, or updates 
• Respond to your inquiries and provide customer support 
• Improve our website and user experience 
• Ensure the security and integrity of our systems

3. Legal Basis for Processing (UK GDPR)

We process your personal data based on one or more of the following legal grounds: 

• Your consent 
• The necessity to perform a contract with you 
• Compliance with a legal obligation 
• Our legitimate interests, such as improving our services and ensuring security 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and ensure website functionality. 

Types of Cookies We Use 

• Essential cookies: Required for core website operations (e.g., verification token cookie) 
• Performance cookies: Help us understand how users interact with the site 
• Functional cookies: Remember your preferences and settings 

You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of the site. 

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including: 

• Secure servers and encrypted connections 
• Access controls and authentication procedures 
• Regular security reviews and updates 

While we strive to protect your data, no method of transmission over the internet is completely secure. 

 6. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your data with: 

• Trusted service providers who assist in delivering our services (e.g., payment processors, IT support) 
• Legal authorities when required by law or to protect our rights 
• Business partners with your explicit consent 

All third parties are required to handle your data in accordance with this Privacy Policy and applicable laws. 

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information. 

8. Your Rights

Under applicable data protection laws, you may have the right to: 

• Access the personal data we hold about you 
• Request correction or deletion of your data 
• Object to or restrict certain types of processing 
• Withdraw your consent at any time 
• Lodge a complaint with a data protection authority 

To exercise your rights, please contact us using the details below. 

 9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically. 

 10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: 

• Tel: 03301335789 
  Email: info@pro-performance.co.uk